1.1. These General Sales Conditions (hereinafter, “General Conditions” and/or “GSC”) are applicable to all distance sales of “Bee Light S.N.C.” branded products (hereinafter, “Products” or “Product”) concluded via the website www.beelight.shop (hereinafter, “Website”).
1.2. Use of the distance sale service described in these General Conditions is solely restricted to consumers (hereinafter, “Customers” or “Customer”), understood as the natural persons acting for purposes other than any entrepreneurial, business or professional activity they might carry out, over 18 (or, if minors, authorised by the person exercising parental authority by law).
1.4. Contracts entered into with Bee Light S.N.C. via the website are regulated by Italian Law and, specifically, by Italian Legislative Decree 6 September 2005, No. 206 as amended (hereinafter, “Consumer Code”) and by the aforementioned E-commerce Decree.
2.1. The seller is the company Bee Light S.N.C., with registered office in Via Aurelio Saffi, 66 – 47923 Rimini, IT (VAT and Tax ID: 04476180403), ph. 0541 718604 email: email@example.com
INFORMATION ON THE PRODUCTS AND THEIR AVAILABILITY
3.1. The information concerning the Products, with their product codes, are available on the Website, where the Customer will find details on the main features of individual Products.
3.2. The Website does not contain all the Products. The Products represent a selection of the items normally available in the shops and, by way of example, the are small items of jewellery and/or fashion accessories. The graphical depiction of the Products shown on the Website might differ from actual. For any further information, the Customer may contact the closest authorised “Bee Light S.N.C.” dealer or contact out company directly. Not all the Products described in the Website are or will be available at all the shops.
3.3. All the Products are subject to limited availability. Bee Light S.N.C. reserves the right to change at any time the limits of quantity and/or types of the Products that may be purchased on-line on the Website. The style, models and colours of the Products described in the Website may be modified without prior notice. During the procedure for the transaction, an automatic response informs the Customer of the time required to process the order or inability to process the order due to unavailability of the ordered Product.
4.1. The prices of the Products on the Website are in Euro and include all applicable taxes or duties. The delivery expenses separately marked in the order form must be added to the prices of the Products.
4.2. Bee Light S.N.C. constantly checks all the prices set out on the Website to ensure they are correct, however this dies not guarantee no errors may be made. In the event an error should be found on the price of a Product, Bee Light S.N.C. gives to the Customer the option to reconfirm the order fort he Products at the correct price or to cancel it.
4.3. The information contained on the Website do not represent an offer by Bee Light S.N.C.
5.1. The essential features and prices of the Products are set out in the offer for each Product found on the Website.
5.2. Before sending a proposed order, Customers are asked to ensure they have read and understood the instructions provided during the purchase procedure and these General Conditions, as they are binding once the contract is entered into. To purchase the Products the Customer must fill in and send to Bee Light S.N.C. the form with the order proposal in electronic format, following the instructions contained in the Website. The Customer must enter the Product into the appropriate “basket”, read and accept the General Conditions, with special reference to the contribution for delivery expenses and the conditions on the right of withdrawal, then read the Privacy Information, after which they must select the desired payment method and select the option to “proceed to checkout”.
5.3. Should the Customer need to correct any errors in entering the data, they must follow the appropriate editing procedure indicated on the Website, before sending their order proposal. Specifically, the Customer is entitled to change the quantity of Products they intended to purchase, by adding or removing one or more Products from the “basket”.
5.4. By send the order proposal to Bee Light S.N.C. the Customer acknowledges and declares to have read all the indications provided during the purchase procedure and to accept the General Conditions in their entirety.
5.5. Without prejudice to the uses of the data described in the Privacy Information and subject to express consent by the Customer, the form with the order proposal and Customer data related to the order proposal will be kept by Bee Light S.N.C. for the time period set forth by the laws in force.
6.1. The Customer may pay the price of the Products and relevant delivery expenses by credit card.
6.2. Bee Light S.N.C. accepts payments made with:
6.3. The transaction shall be debited on the Customer’s credit card only after:
(i) the credit card data have been verified;
(ii) debiting authorisation has been received from the company issuing the credit card used by the Customer and
(iii) Product availability has been confirmed by Bee Light S.N.C. therefore after the order is ready to be processed.
6.4. In the event that, due to any reason, it should be impossible to debit the amounts owed by the Customer, the purchase process will be automatically cancelled and the purchase automatically deleted.
CONCLUSION OF THE CONTRACT
7.1. The contract entered into between Bee Light S.N.C. and the Customer shall be deemed concluded when the Customer receives confirmation by Bee Light S.N.C. that their order proposal – sent in compliance with the purchase procedure indicated on the Website – has been accepted, following verification of Product availability and successful debiting of the price on the Customer’s credit card. The order proposal sent by the Customer shall be binding for Bee Light S.N.C. only if the entire purchase procedure has been duly and correctly completed, with no errors found by the Website.
7.2. Bee Light S.N.C. reserves the right to partially process the order in the event of unavailability of one or more Products ordered by the Customer. In that case only the sum due for the partially processed order shall be debited.
7.3. Bee Light S.N.C. shall not be liable for malfunctions arising from the data transmission network provider.
7.4. In compliance with the provisions of article 13 of the E-commerce Decree, upon confirmation of the order or execution of the contract, Bee Light S.N.C. shall send the following information to the Customer by email: a summary of the General Conditions, information on the essential features of the purchased Products, detailed indication of the price and payment methods, information on delivery expenses, information on the conditions and methods for exercising the right of withdrawal, including information on the exclusion of the right of withdrawal in case of customised Products, the address of Bee Light S.N.C. for sending complaints, information on support services and existing commercial warranties. The Customer must promptly verify the content of the email and immediately report to Bee Light S.N.C. any errors or omissions.
INVALIDITY OF THE ORDER PROPOSAL
8.1. In derogation to the provisions of paragraph 7 above, no order proposal shall be construed as accepted and no contract shall be understood to have been entered into by Bee Light S.N.C. between them and the Customer where Bee Light S.N.C. should have reasonable and justifiable cause to believe that the Customer:
(i) intends to purchase the Products for purposes related to their own or other party’s entrepreneurial or professional activity, in compliance with the provisions of paragraph 1.2 of these General Conditions; or
(ii) does not act based on actual and genuine interest in purchasing the ordered Products, or
(iii) unlawfully exercises the right of withdrawal recognised by paragraph 13 below.
8.2. In these cases, the order proposal sent by the Customer shall be understood as wholly invalid and ineffective. Bee Light S.N.C. shall send to the Customer, by email, a notice as to non-acceptance of the order proposal by Bee Light S.N.C. and failure to enter into the contract, while cancelling any charge or expense borne by the Customer.
TRANSPORT AND DELIVERY
9.1. For reasons of safety, the Products purchased on the Website shall be delivered to the address registered on the credit card, unless indicated otherwise by the Customer and the Customer’s signature or that of a representative over 18 shall be required upon delivery. No deliveries shall be made to post boxes.
9.2. For every order made on the Website, Bee Light S.N.C. issues a receipt of the Products sent, and sends it either by email or by surface mail to the order holder, pursuant to Italian Presidential Decree 445/2000 and Italian Legislative Decree 52/2004. The information provided by the Customer upon placing the order shall be used for issuing the invoice. No change may be made to the receipt after it has been issued.
9.3. All purchases shall be delivered by selected courier (hereinafter “Courier”) from Monday to Friday, except Saturday and local or national public holidays. Bee Light S.N.C. shall not be liable for unforeseeable delays or that are only attributable to the Courier, against whom the appropriate complaints must be made. Delivery terms are 7 working days.
9.4. In any case, except for cases of force majeure or fortuitous cases, in compliance with article 61 of the Consumer Code the Products shall be delivered within a maximum term of 30 (thirty) days from the day following that of concluding the contract in compliance with paragraph 7.1 above, except where Bee Light S.N.C. should notify – within the same term or within the last agreed delivery date, even by email – the inability to deliver the ordered Products due to even temporary supervening unavailability of the Products. In the event of said notice, Bee Light S.N.C. shall refund any sums already paid by the Customer for payment of the supply.
9.5. In the event where, following notice by Bee Light S.N.C. of a delay in the delivery date, the Customer should wish to cancel the order, any amount already paid by the Customer shall be refunded as soon as possible, and however no later than 30 (thirty) days from the date of receipt by Bee Light S.N.C. of the order cancellation notice, with the exception of customised Products, in compliance with and as set forth by paragraph 12 below.
9.6. The Customer or their representative must be present at the recipient’s address indicated in the order for delivering the Products. Upon consignment of the Products by the Courier, the Customer is required to check:
(i) that the number of consigned packages matches the indications of the transport document (TD);
(ii) that the package is intact, not damaged, wet or altered in any way, including sealing materials. Any damage to the packaging and/or the Product or discrepancy in the umber of packages or indications shall be immediately claimed in writing on the Courier’s delivery receipt. Once the Courier’s document has been signed with no claim being made by the Customer, the Customer may not make any complaint on the outer features of the delivered parcel.
SHIPMENT CONFIRMATION AND DELIVERY
10.1. Bee Light S.N.C. shall send to the Customer a confirmation email once the Products have been shipped.
11.1. The Products purchased on the Website are delivered with the “Bee Light S.N.C.” corporate packaging as in our dealer shops.
RETURNS AND REFUNDS
12.1. In compliance with the provisions of article 59, paragraph 1, letter c) of the Consumer Code, the right of withdrawal, cancellation or return which would otherwise be granted, is excluded in case of orders relating to customised Products, such as items with names or text specifically requested in the order by engraving the Customer’s initials on the Product, without prejudice to paragraph 15 below, i.e. in case of jewellery made according to the Customer’s specific indications, either in text or pictures. As regards said customisation, the Customer acknowledges that the graphic depiction on the Website might differ from reality. As a matter of fact, the images and photos of the engraving might not reflect the actual appearance of the final product.
RIGHT OF WITHDRAWAL AND ORDER CANCELLATION
13.1. Bee Light S.N.C. wishes to assure the Customer’s complete satisfaction. Pursuant to article 52 of the Consumer Code, the Customer is entitled to withdraw from the contract, without specifying the reason, and return the Products purchased on the Website, other than customised ones under paragraph 12, within 14 (fourteen) days from the date of receipt of the Products. All references in the My Word collection shall be considered customised
13.2. In order to exercise the right of withdrawal, the customer must send to firstname.lastname@example.org an email containing:
(i) the expression of the will to exercise the right of withdrawal pursuant to article 52 of the consumer code;
(ii) the indication of the products for which the customer wishes to exercise the right of withdrawal;
(iii) the progressive order number provided by Bee Light S.N.C. upon purchase confirmation;
13.3. In the event of exercising the right of withdrawal, Bee Light S.N.C. shall wholly refund the price of the Products provided they are returned by the Customer within 14 days from exercising the right of withdrawal not worn, unused and undamaged, as well as having the original receipt, and the “Bee Light S.N.C.” corporate packaging. Bee Light S.N.C. shall accept returns and changes of Products that have been delivered with a return/change label, sticker or seal only if the return instructions above have been correctly adhered to and if the label, sticker or seal are intact and attached to the Product.
13.4. Bee Light S.N.C. reserves the right to reject the return for those Products that do not comply with these requirements. In the event of defective Products, the provisions of paragraph 15 “Conformity defects” shall apply. Refunds shall be made with the same payment method used for the purchase. The price of the Products purchased on-line cannot be refunded by shops. However, said Products may be changed at the shops operated and managed directly by Bee Light S.N.C., except outlet shops, corners, shops in franchising and duty free shops and subject to their availability.
13.5. The expenses for the return of the Products shall be borne by the Customer. Any expense incurred by the Customer for the return shall be non-refundable.
13.6. Bee Light S.N.C. undertakes to refund the Customer with no undue delay and however within 14 days elapsing from the date it receives the contract withdrawal notice pursuant to art. 54 of the Consumer Code, and shall send a notification email once the refund is made.
13.7. The Products to be returned should be sent using a Courier, insuring the entire amount of the goods, and ensure you receive a shipment number in order to track the shipment. Bee Light S.N.C. shall not be liable for the refund or compensation relating to Products sent by the Customer that have never been received by Bee Light S.N.C. due to mislaying, theft or damage that are not attributable to it.
13.8. Should the Customer wish to modify or cancel the order they have already sent, they shall promptly send an email to email@example.com, in any case prior to receiving the confirmation email of goods shipped. Bee Light S.N.C. shall endeavour to meet the Customer’s request. However, once the Product has been shipped the order may not be cancelled or modified. However, the shipped Products may be returned, and in these cases one shall refer to the aforementioned regulations on right of withdrawal.
REPLACEMENT OF THE PRODUCTS
14.1. Bee Light S.N.C. intends to provide Customers with the option of replacing the Products purchased on the Website and to this end, the Customer must follow the procedure indicated below.
14.2. The Customer who is not wholly satisfied or who believes there is a discrepancy with the order they placed shall keep all the documentation relating to the delivery and the Product in its original package and shall immediately contact Bee Light S.N.C. by sending an email to: firstname.lastname@example.org following the procedure set out in paragraph 13 above.
14.4. Bee Light S.N.C. shall receive the Product to be replaced in the original condition as when it was sent, as set out in paragraph 13.3. 14.5. Please note that the replacement procedure entails first refunding the amount paid by the Customer with the same payment methods used by the Customer for the purchase (under paragraph 6), after which the new transaction shall be carried out.
14.6. To perform the replacement of a Product contact us by e-mail at the following address: email@example.com.
14.7. Processing of the new order is subject to the availability of the required Products.
14.8. The shipping expenses for the return of the Product shall be borne by the Customer.
14.9. The replacement Product shall be sent to the Customer by courier without charging additional shipping costs solely in the case where replacement is required by the Customer due to Product defectiveness pursuant to paragraph 15 below.
DEFECTS OF CONFORMITY
15.1. Should a Product sold by Bee Light S.N.C. have a production defect and however, for any defect of conformity related to the Products sold by Bee Light S.N.C., the Customer shall immediately contact on line support at: firstname.lastname@example.org
15.2. The legal guarantees set forth by articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer is entitled to restoring the conformity of the goods, at no expense, by repair or replacement or, in the event such remedies should fail, by adequate reduction of the price or termination of the contract. These Customer rights shall be forfeited unless they report the defect of conformity to Bee Light S.N.C. within two months from the date when they found the defect. The action aimed at raising the defects not concealed by Bee Light S.N.C. by negligence, however, shall be time-barred twenty-six months after delivery of the goods.
DEFECTS OF CONFORMITY
ERRORS OR INACCURACIES
16.1. Bee Light S.N.C. undertakes to provide constantly up-to-date information in the Website sections relating to the description and/or sale of the Products and shall strive to ensure the description and/or photographic depiction of the products on the website is as faithful as possible to said products. However, it is not possible to assure the complete absence of errors and, taking into account the methods of digital presentation of the products, the Customer’s perception of the description or graphic depiction of the products might not exactly match the product. Bee Light S.N.C. reserves the right to correct the errors, inaccuracies or omissions even after an order proposal has been sent and also reserves the right to amend or update the information at any time with no prior notice.
WARRANTY OF AUTHENTICITY AND INTELLECTUAL PROPERTY RIGHTS
17.1. Bee Light S.N.C. guarantees the authenticity of all Products purchased on the Website. “Bee Light ” branded Products are made with the best materials, made by artisans, and are all strictly and wholly MADE IN ITALY.
17.2. The “Bee Light S.N.C.” trademark, as well as the set of figurative and non figurative marks, service marks, featured on the Products, on their accessories or packaging, shape marks, either registered or not, as well as all pictures, images and logos protected by copyright and, more in general, all intellectual property rights relating to the products are and remain the sole property of Bee Light S.N.C.. The information, images, photographs, marks and in general the items and materials made available through this Website are and shall remain the exclusive property of Bee Light S.N.C. Therefore, reproduction, either wholly or in part (with the only exception when for personal and non commercial use), distribution, publishing, broadcasting, modification, either wholly or in part, and sale of the information, images, photographs, marks, products and in general the items and all the material contained in this Website are forbidden.Specifically, the names and trademarks “Bee Light S.N.C.” and all other marks that include the name “Bee Light S.N.C.”, either registered or not, are and shall remain the exclusive property of Bee Light S.N.C. and reproduction, distribution, publishing, broadcasting, modification, either wholly or in part, and sale thereof, for any reason or purpose, are expressly forbidden.
APPLICABLE LAW AND COURT OF JURISDICTION
18.1. These General Conditions are regulated by Italian law and shall be interpreted in compliance with Italian laws.
18.2. The court of the Customer/consumer’s place of residence or domicile shall have mandatory territorial jurisdiction for any disputes arising from interpretation, validity or execution of these General Conditions.
19.1. For more information and assistance on the Website or on online purchase methods, the Customer may contact Bee Light S.N.C. at: email@example.com or at the postal address below: Bee Light S.N.C., registered office Via Aurelio Saffi, 66 – 47923 Rimini (IT).
Having acquired the information provided by the Data Controller pursuant to art. 13 of It. legislative Decree 196/2003, the Customer consents to the processing of their personal data for the aims indicated in the aforementioned Information as required to allow the Data Controller to correctly manage the transaction and consistently manage said data